Returns and complaints

Please complete your requested action via the link below: If your delivery details have changed since placing the order, please enter the updated information in the comments section of the form. https://returns.ingrid.com/flowlife Once you have completed the form, you will receive an email with step-by-step instructions on how to proceed. The handling time for returns or claims is approximately 4–14 business days. If you made your purchase through one of our retailers, you will need to contact them directly for assistance with your return or claim. If there is anything else we can help you with, feel free to contact us at hello@flowlife.com      

If you have not received your return label, try filling out the form again and double-check that the email address and order number are correct. It's important to note that it may not be sent out immediately and could experience some delay. If it still doesn't work, click on 'contact us,' and we will assist you. Please include your order number when contacting us.

If you missed picking up your package and would like us to resend it, please contact us at hello@flowlife.com, and we’ll make sure to arrange that for you. If you’ve changed your mind about your purchase and therefore didn’t pick it up, please click on “contact us”, and we’ll assist you further. If you do not contact us directly regarding this matter, we won’t be able to take any action, and a return shipping fee of 199 SEK will be charged.

Upon submission of a warranty or return request on a weekday, anticipate the delivery of your QR code within approximately 24 hours. Requests made during the weekend will be fulfilled on the subsequent business day.

When you return an item, your purchase will be refunded once the item reaches our warehouse. After that, it may take up to 14 business days for the payment to reach you. 

If you submit a warranty claim for a product that is no longer available in our assortment, it will be replaced with the model that has succeeded the affected product. For example, the Flowgun Heat is the model that has succeeded the Flowgun Go 2.0.

If you send in a product that has been discontinued from our range and can no longer be repaired, we will provide you with a replacement unit. Since we always want to ensure that you have a fully functioning device, we will replace your old model with the product that has taken its place in our assortment.   For example, if you send in a Flowgun Go that cannot be repaired, we will replace it with a Flowgun Heat. This way, you can be confident that you’ll receive a modern and fully functional product, even if your original model is no longer available.      

When you purchase a Flowlife product through one of our authorized retailers, the retailer’s terms and conditions, warranty, and return policies always apply. This means that any warranty claims, complaints, or questions regarding returns or right of withdrawal must be handled directly with the store or retailer where the purchase was made. They are responsible for receiving and managing the case in accordance with their own terms and conditions.