Returns and complaints

Perform your desired action through this form:

If you have not received your return label, try filling out the form again and double-check that the email address and order number are correct. It's important to note that it may not be sent out immediately and could experience some delay. If it still doesn't work, click on 'contact us,' and we will assist you. Please include your order number when contacting us.

Upon submission of a warranty or return request on a weekday, anticipate the delivery of your QR code within approximately 24 hours. Requests made during the weekend will be fulfilled on the subsequent business day.

When you return an item, your purchase will be refunded once the item reaches our warehouse. After that, it may take up to 14 business days for the payment to reach you. 

If you submit a warranty claim for a product that is no longer available in our assortment, it will be replaced with the model that has succeeded the affected product. For example, the Flowgun Heat is the model that has succeeded the Flowgun Go 2.0.